Frequently Asked Questions
Is delivery Included?
No, delivery and pickup is an additional fee. Nobody needs to be home for delivery or pick up as long as we have somewhere safe to leave the items. Standard delivery rates apply during business hours. Before or after-hour deliveries and pickups are available with prior arrangement for an additional fee.
Can I pick up the rentals?
We do not allow pick up of any furniture rentals, the only items allowed to be picked up are linen, and tableware.
What is my responsibility for equipment return?
Responsibility for equipment remains with the customer from the time of delivery to the time of return. Please be sure equipment is secured when not in use and protected from weather. Tables and chairs should be broken-down and stacked ready for pickup. All china, silver, glassware, etc. should be rinsed food-free and repacked in the same containers in which they were received. If food is left on plates there will be an additional cleaning fee added to the invoice. Linens should be refuse-free and dry to prevent staining and mildew and not left in sun or weather. Please do not place linen in plastic bags, this will create mildew. Please leave all linen in a pile and our staff will handle the rest. Any wax, sun damage, rips, or excess stains will result in a full replacement fee of each linen damaged.
Do you have a showroom?
Yes, we encourage you to visit our showroom to view our rentals and see our quality , what you see is what you get. We don’t keep only the best rentals in the showroom, feel free to walk around the warehouse to see all of our inventory.
How far in advance should I place my order?
We always say as soon as possible, the sooner the better. We have a large inventory, but they do end up fully booked from time to time. We will make every effort to provide the items requested at the time the order is placed.
Can I change my order?
Changes can be made up tp 7 days before the delivery date. We can’t always guarantee we will have additional quantities but will do our best to accommodate. Tents are not able to be cancelled once the deposit is made the tent is non refundable, if you need to cancel the tent we will charge an additional 50% of the tent fee.
How will I know when to expect my delivery?
We deliver the day before the event, or the day of if required. We deliver & pick up 8AM -6PM and can give you a window of time the day before delivery. Delivery times will also be on the contract so make sure to look at the logistic section of your contract. If specific delivery / pick up times are required there is an additional fee.
Do I need to return my items clean?
No. In general, we ask only that you return dish ware and food service items lightly rinsed, debris-free, and replaced in the original cases provided. We ask you to shake out and air-dry linens
What happens if items are missing after the event?
Our pickup staff will count the rental items on-site at your request to verify you are returning everything. We do charge for missing items. If you find any rental items after the pickup is complete, please return them to our office and we will credit your account.
Will PUAC set up the rentals?
Yes. Set up and take down services are available at an additional charge.
Do you rent jumpers?
Sorry, we don’t rent any inflatables.
We have a $100 minimum order requirement for all local orders before delivery. Please call for our minimum order requirements for cities outside our local area.